You attempt to Microsoft Office 365 login account via your web browser, but after entering your credentials, a blank white page appears with only the word “Continue” in the title bar. The page keeps loading and reloading in an endless loop, but nothing happens, even if you try again and again. If you don’t have the Outlook client installed, you may not be able to get your email or check your calendar, because you just can’t get in.
If your Microsoft Office 365 Login is stuck in a loop, you need to clear all the local browser storage associated with Office 365. The method varies, depending on which browser you use.
Fix a Stuck Microsoft Office 365 Login in Chrome
If you’re getting the Microsoft Office 365 Login loop in Chrome, just try deleting the cookies for office365.com and office.live.com.
1. Select Settings from the menu.
2. Click “Show advanced settings…” You’ll need to scroll down a bit to find it.
3. Click “Content settings…”
4. Click “All cookies and site data…”
5. Search for office365.com. Results appear.
6. Click “Remove all shown.”
If you are having a problem logging into Word or Outlook, repeat this process by deleting office.live.com.
Fix a Stuck Microsoft Office 365 Login in Firefox
If you’re getting the Microsoft Office 365 Login loop in Firefox, just try deleting the cookies for office365.com and office.live.com.
1. Select Options from the menu.
2. Select Privacy in the left nav pane.
3. Click “remove individual cookies.” A dialog box appears.
4. Search for office.365.com.
5. Click Remove All.
Repeat steps 4 and 5 using office.live.com if you have problems logging into Word, Excel, or PowerPoint.
Fix a Stuck Microsoft Office 365 Login in Internet Explorer
1. Select Internet Options from the menu.
2. Click Settings under the General tab.
3. Click View files.
4. Search for and delete any cookies from office365.com.
5. Navigate to the Caches and databases tab in the settings window.
6. Select office365.com and click Delete.
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A Step-By-Step Guide to Microsoft Office 365 Login
Step 1: Find Your Login URL
https://office.com/signin – This link will take you directly to the Microsoft Office 365 sign-in.
https://myapps.microsoft.com/[your domain].com – You can log in via the MyApps URL, and if corporate branding is applied to the login pages for your organization, you can add your domain to the URL as shown to load the branded version of the page.
https://www.office.com – This link will take you to the main Microsoft Office landing page. On this page (and others throughout office.com and microsoft.com) you will find a “Sign in” link at the top of the page. Click the link to sign in.
https://[yourcompanysubdomain].sharepoint.com – If your organization has an Office 365 license that includes SharePoint, you can go directly to your organization-specific URL and log in there. Contact your internal IT department or network support team to obtain the URL.
A quick note about corporate branding. If your company has branded your sign-in page, you will not see the branded experience at first when going through the generic office.com or microsoft.com sign-in pages. However, once you enter your email address and click continue, the page will refresh and you will see your company’s branded sign-in page upon being prompted to enter your password.
Step 2: Sign In With Your Credentials
The next step is to sign in with your user credentials.
Microsoft Office 365
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Using a web browser, visit the URL from step 1. Enter your username in the field provided and click Next. Typically, your username is your company email address. |
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Enter your Office 365 password and click Sign in.
Notice the presence of the IncWorx logo included in the sample image of the sign-in page. This is an example of an Office 365 sign-in page where corporate branding has been applied. Once Office 365 recognized the domain to which you are attempting to gain access, it renders the appropriate company’s page. |
On-Premises (hosted locally by your organization or hosted by a third party)
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Using a web browser, go to your company’s SharePoint site using the URL from step 1.
Depending on how your company’s login page is configured, you may get prompted for credentials from a web-based form, or via a traditional windows login prompt similar to the image. In either case, log in using your company network credentials. Typically, your username will be in the format of either companydomainjdoe or [email protected] |
Tips & Troubleshooting: Microsoft Office 365 Login Forgot Password
Microsoft Office 365 Login
If you’ve forgotten your Microsoft Office 365 Login credentials, Microsoft provides an automated solution for resetting your password here: https://passwordreset.microsoftonline.com.
On-Premises (hosted locally by your organization)
If you’ve forgotten your corporate network credentials, you will need to contact your internal help desk or network support team. They will be able to reset your password and supply you with a temporary password.
Hosted by a Third-Party
If you’ve forgotten your credentials, they may be managed by either your internal IT department or your third-party hosting provider. Contact your internal help desk or network support team first. If neither exists, you may need to contact the third-party’s support department to request your password be reset. You should be able to find a phone number, email address, or even live chat on the third-party’s site to begin your request for a password reset.
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